Welcome to Self Storage Mystery Shopping

The Self Storage Mystery Shopping Blog is dedicated to bringing you all of the information you need to keeping your self storage employees functioning at 100%, 100% of the time. We all know that outstanding customer service is what makes happy customers, generates numerous and residual referrals, and increases the bottom line....your profits. And where does the public come in first contact with your employees? That's right, the telephone. That first telephone conversation with your employee is your best chance at turning that "shopper" into a "customer". It is my belief that most customers derive their perception of your facility in the first 15 seconds of the first telephone conversation. This makes telephone salesmanship of infinite value. This blog will answer some of the tough questions that you have been asking: How do I get 100% out of my employees? How do I know what my employees say on the phone when I'm not around? How do I get my employees to say what I want them to say? What are the best telephone techniques? What "words" should my employees add or omit from their telephone presentation? How can my employees create urgency in a potential customer? How do I turn telephone rings into dollars? All of these questions and more will be addressed by some of the leaders in the self storage industry.

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