PhoneChexx Telephone Mystery Shopping - Company Overview

PhoneChexx Mystery Shopping started in 2005 out of Fort Wayne, Indiana. Kyle Zimmerman, owner and founder of PhoneChexx, started this company out of his home with an extremely small amount of money, a telephone and a computer. "I saw the need and demand for quality telephone mystery shopping, and I caught a vision," said Zimmerman. "The next few months were full of researching, investigating, marketing and developing." They started off small in 2005. PhoneChexx now provides telephone mystery shopping for self storage facilities all over the country, and it has quadrupled its operation since just last year.

Kyle Zimmerman got his start in the self storage industry in 2001 with a small local company with many problems. "The 600 unit facility was only 43% full when I got there, and I had my work cut out for me. But I quickly learned that the key to success in the self storage industry was outstanding customer service and telephone salesmanship," says Zimmerman. This self storage rookie took that facility to 97% in a matter of months. "This is where I feel very savvy storage owners miss the boat. They have the nice facilities with the posh offices and the free moving truck, but their managers lack the accountability and the training to excel. This is why PhoneChexx exists: to provide the missing piece to the puzzle of self storage success."

PhoneChexx claims to be one of the most affordable and one of the highest quality telephone mystery shopping companies in the industry. PhoneChexx Telephone Mystery Shopping is even offering to shop your facilities for absolutely free for the first month. PhoneChexx customer service is open 7 days a week 9am - 8pm and can be reached at (260) 750-7867 or you can e-mail them at service@phonechexx.com.

© 2007 All Rights Reserved.

Welcome to Self Storage Mystery Shopping

The Self Storage Mystery Shopping Blog is dedicated to bringing you all of the information you need to keeping your self storage employees functioning at 100%, 100% of the time. We all know that outstanding customer service is what makes happy customers, generates numerous and residual referrals, and increases the bottom line....your profits. And where does the public come in first contact with your employees? That's right, the telephone. That first telephone conversation with your employee is your best chance at turning that "shopper" into a "customer". It is my belief that most customers derive their perception of your facility in the first 15 seconds of the first telephone conversation. This makes telephone salesmanship of infinite value. This blog will answer some of the tough questions that you have been asking: How do I get 100% out of my employees? How do I know what my employees say on the phone when I'm not around? How do I get my employees to say what I want them to say? What are the best telephone techniques? What "words" should my employees add or omit from their telephone presentation? How can my employees create urgency in a potential customer? How do I turn telephone rings into dollars? All of these questions and more will be addressed by some of the leaders in the self storage industry.

© 2007 All Rights Reserved.